FAQ - Warranty & Returns
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Warranty & Returns
Q: What do I do if I want to return an item ordered directly from the Swimline website?
A:
All unused items in original condition/packaging received within 30 days of purchase qualify for a full refund less the cost of shipping at $9.95. The customer is also responsible for return shipping charges. Questions or concerns regarding a return please contact support@swimlinecorp.com. | SUBMIT A RETURN |
Q: What do I do if I want to replace a defective toy/game/float?
A:
Inflatables, toys & games are eligible for replacement under warranty within 1-year of original date of purchase. Please email warranty@swimlinecorp.com with your receipt of purchase & any photos of the issue with email subject titled "Inflatables, Toys & Games Warranty" OR submit a claim through our general warranty form.
Q: Can I receive a refund on a product purchased from a 3rd party?
A: If you have purchased from a 3rd party, you must return to that original point of purchase for a refund.
Q: When replacing my Swiming liner that is under warranty, what is the cost to upgrade?
A: Upgrade pricing is as follows:
Change Pattern - $50
Change Thickness - $60
Change Pattern & Thickness - $85
Q: When replacing my Swimline cover that is under warranty, what is the cost to upgrade?
A: It's a $15 fee for each incremental upgrade.
Q: Do I need to register my item for it to be eligible under warranty
A: Nope! All you need to do is keep a copy of your receipt, so make sure to save it upon purchase.
Q: Is my replacement item covered under warranty?
A: The warranty is based off of the original purchase date and price of the item.
Q: If I saw the same liner I purchased on sale at another retailer, and I purchased through their channel, can you honor the warranty on that purchase?
A: Unfortunately, all warranties go through us directly and are based on your original purchase price. We do not determine retailer pricing.